Can I Return or Exchange an Item?

We want you to love your purchase, but also understand sometimes you need to exchange items- We accept returns on all regular collection items (excluding sale items and custom orders) for a store credit. Shipping costs are non-refundable.

However, 14 days after delivery we will be unable to issue and exchange or credit, so please plan accordingly.

Customer is responsible for safe return shipping.

Jewelry by Kat Dei is not responsible for items lost or damaged in transit.

What if My Jewelry Needs Repairs?

We will repair jewelry within 6 months of purchase as long as it is deemed normal wear and tear by our team.

After 6 months, a charge will apply for repair. Please contact us with your inquiry and we will tell you how to proceed.